# Intro

The Intro step welcomes users, explains the verification process, and provides necessary instructions. It is always positioned at the beginning of the flow and is a vital element for guiding users through the verification journey. It is especially useful when the flow includes multiple steps, ensuring users are well-informed and prepared before they begin.

* Add `Intro Screen` step into the flow canvas at the appropriate position in the flow.
* Click on `Intro Screen` to open its configuration option

<figure><img src="/files/TGgQpf6DnHQP7XRrHMg3" alt=""><figcaption></figcaption></figure>

### Adding Custom Terms & Conditions and Privacy Policies Links to The Intro Screen&#x20;

You can customize the Intro Screen in the flow builder by adding your own links to the **Terms & Conditions** and **Privacy Policies**. This feature allows users to review and accept these policies during the verification process without requiring you to add additional steps to the workflow.

* In the **General** tab, locate the **Confirmed Links** section.
* Add your links and `Save` changes:
  * Enter the link for your **Privacy Policy** in the respective field.
  * Enter the link for your **Terms & Conditions** in the respective field

<figure><img src="/files/09kXzSr0I2mO7KbZSHMF" alt=""><figcaption></figcaption></figure>

**User Experience:**

* Users will see checkboxes on the Intro Screen, prompting them to confirm that they’ve read, understood, and agreed to your company’s Privacy Policy and Terms & Conditions.
* Clicking the linked text (e.g., “privacy policy” or “terms of conditions”) will open the corresponding document for review.

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# Agent Instructions: Querying This Documentation

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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.