> For the complete documentation index, see [llms.txt](https://docs.allpass.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.allpass.ai/troubleshooting/incomplete-user-verification-flows.md).

# Incomplete User Verification Flows

In some cases, applicants may not complete the verification process, leading to incomplete user verification flows. Below are common reasons why this may happen and how to resolve each issue.

### Verification Step Opened but Not Finished

**Issue:** The verification process was started, but the system did not receive the necessary data.

#### Possible causes:

* The **verification link expired** before the applicant completed the process.
* The applicant **lost internet connection** during verification.

#### Solution:

1. **Regenerate the verification link** for the applicant.
2. Ask them to **re-attempt the verification** from the last completed step.

***

### Phone or Email Verification Step Not Completed 

**Issue:** The phone or email verification step was opened, but the system did not receive a response.

#### Possible causes:

* The applicant may have **entered an incorrect phone number or email** and did not receive the verification code.

#### Solution:

1. **Regenerate the verification link** for the applicant.
2. Ask them to **re-attempt phone verification**, ensuring they enter the correct phone number.

***

### Applicant Cannot Complete the Questionnaire Step

**Issue:** The applicant is unable to submit the questionnaire successfully.

#### Possible Causes:

* The **size of attached files exceeds the allowed limit**, preventing submission.

#### Solution:

1. Ask the applicant to **check the file size** and ensure it is within the allowed limits.
2. Have them **re-upload the files** and try submitting the questionnaire again

***

### System Error During Verification

**Issue:** The verification process was interrupted due to a system error.

#### Possible Causes:

* A **temporary system crash or technical issue** on our side.

#### Solution:

1. **Contact our support team** for assistance.
2. Provide any relevant details, such as error messages or affected applicant IDs, to help us resolve the issue efficiently.

***