Review Process

This section provides detailed steps on how compliance officers can manage and review applicant profiles, either manually or automatically through flow auto-approval.

Manual Review

As a compliance officer, you have the ability to manage the applicant review process effectively. Here's how to manually handle the review process for an applicant:

• After the system assigns a Completed status to the Applicant, a reviewer must be assigned to finish the verification process.

A reviewer should also be assigned earlier if manual intervention is needed before the user has provided all the data and the system has performed all the checks. It may be necessary if the system completes the verification with the status "On Hold," indicating that a decision cannot be made automatically due to suspicious data or requiring additional manual review. In this case, the reviewer must analyze the flagged step and determine the appropriate action.

• Navigate to the Applicants section from the Sidebar Menu.

• Select a Reviewer from the context menu in the applicants table:

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• Select a reviewer from the drop-down list and click Assign:

• You can also assign a reviewer from the Applicant's Profile.

• Open the applicant's profile.

• Locate the reviewer section, select a reviewer from the drop-down list and click Assign :

• The reviewer must review and either Approve or Decline the applicant's data:

• A system user with the necessary permissions can change the reviewer if required.

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Automatic Review

If flow auto-approval is enabled, the review process is fully automated.

• Nevertheless, a reviewer can be assigned if manual intervention is needed before the user has provided all the data and the system has performed all the checks.

• Also, a manual review may be required in case of system warnings or if the face matching result is less than 85%.